Frequently Asked Questions

How does it work?

On asking for help, we will arrange for you to meet with one of our team of trained debt advisers.

We'll have a confidential meeting to discuss your situation and find out how we can help.

The first thing to do is to work out how much money you have coming in, and how much you are spending.

We'll help you to prioritise important bills like rent, food, utilities and other essentials. 

If you are in debt, we can contact your creditors (the people that you owe money to) on your behalf and negotiate with them.

We can offer a range of help, including debt repayment plans and, where appropriate, insolvency options. 

We can also offer 1:1 budgeting help and support.

If you need help, give us a call today on 0115 988 7069 or email help@trentdebtadvice.org.

How much does it cost?

All our services are completely free, with absolutely no hidden charges or donations.

Who can we help?

We are open to anyone, regardless of race, religion, background or lifestyle. We can help any individuals or couples who have some form of income, whether it is from a job or from benefits.

What if I have business debts?

Unfortunately we are unable to help with business debts and so if you need help, we recommend that you call Business Debtline on 0800 197 6026.

What are we not able to do?

Trent Debt Advice can give you free advice, set up your budget and negotiate with your creditors, but there are a few things that we can’t do.

We can't:

  • Lend you money
  • Pay your debts for you
  • Provide advice on investments

Your debts won’t go away if you do nothing, so we urge you to seek help as soon as possible.

Feedback from our clients

“I honestly don’t know where I’d be without you folks. I felt so much depression, I felt so suicidal. You’ve done so much for me, you don’t know how much."                                                 

"I contacted TDA as a last resort as I fully expected to be able to sort this out myself. They took away the pressure and strain by contacting my creditors on my behalf. In addition they worked out a budget which meant I was able to eat and travel to work. I felt humiliated by my position as I had worked all my life and never been in such a situation. I would encourage anyone who experiences financial difficulty to contact TDA."

''TDA have helped me through one one of the worst years of my life. I will never forget''